Support Specialist – Full Time (Hawthorne, CA)

Role:

• Respond to inbound customer e-mails, calls, and social media / forum posts
• Liaison with Sales, Shipping and Operations
• Support customers with any installation or usage questions or concerns
• Proactively update customers with information for their orders, or support concerns
• Coordinate with technical team to resolve any warranty concerns
• Ensure top notch customer experience
• Work with engineering and product development teams to incorporate customer feedback and improve products

Skills:

• Excellent written and verbal communication skills
• Passion for automotive technical details
• Experience working on or with cars generally (no professional experience required)
• MS office, Excel, and website familiarity
• 50+ WPM typing speed
• Willingness to work weekends

Unplugged Performance

Known as the “AMG of Tesla” Unplugged has pioneered high-quality aftermarket upgrades for Tesla vehicles